Tanglewood Case 1

Tanglewood's mission is to be the best department store for customers by providing quality products at an outstanding value. Tanglewood places a high emphasis on its employees to practice core values of responsible financial management, clear and honest communication, and always placing performance and customer service above all. An individual with excellent interpersonal skills and some form of previous experience in the customer service field, as well as basic math and computer knowledge would likely fit in the most common job categories. Tanglewood is built on morals and providing a welcoming, friendly, and helpful environment. A potential employee that would likely fit well overall in the organization should display honesty and integrity, be willing to work hard, and show concern for fellow employees and customers.

Acquire or Develop Talent - Developing the current talent already employed would be the wise decision. Tanglewood has grown rapidly and quickly, which has cause some of the organization's core values to be pushed to the side. Basic seminars or training sessions would likely get the company back on track without the heavy cost of hiring brand new employees.

Hire Yourself or Outsource - Tanglewood should hire itself. The CEO and President of the company already know what they want in employees and have a strong HR presence to successfully accomplish that goal.

External or Internal Hiring - Internal promotions are already engrained in Tanglewood's culture and they should continue to hire internally. This opportunity for advancement from within provides current employees with motivation to perform well and be rewarded.

Core or Flexible Workforce - Tanglewood does not currently utilize temporary employees from a staffing agency nor independent contractors. The workforce is comprised of core workforce only. To begin the use of a flexible workforce would leave too large a margin for error in finding the specific type of employee they desire with morals in line with those of the company.

Hire or Retain - Tanglewood should seek to minimize their turnover and retain the employees already in place. The company is successful in profits and growing at a moderate rate.

National or Global - Neither. I would not recommend outsourcing nor offshoring any form of Tanglewood's business. The foundation of the Tanglewood corporation is built on making its customers feel comfortable and valued. Doing either of the above will put that mission in the hands of another culture not aligned with our own.

Attract or Relocate - Tanglewood should attract qualified job applicants, not relocate. Tanglewood is a retail store not requiring highly skilled laborers. The cost of relocating its stores to areas of higher volume of labor supplies.

Overstaffed or Understaffed - Tanglewood should practice overstaffing. The organization does not participate in the use of temporary workers, thus any sudden shortages could not be filled easily. Tanglewood

...