Syratech Case Study

Syratech Corporation

A leader in items for dining or decoration.. The company makes tabletop, giftware, and seasonal items, including sterling silver, silver-plated, and stainless steel flatware and hollowware. They also provide seasonal products like Christmas ornaments, trim and lighting. Investment firm Thomas H. Lee Company owns nearly 60% of Syratech. The company was acquired by Lifetime Brands in April 2006.

Approach towards Technology

 Establish a technology platform that will enable manageable, scaleable and profitable operations for enabling dynamic growth

 Integration between SAP SD and MM, PP, PL and FICO.

 They had a complex costing model.

The Challenge

Syratech was on 4.7 version which was highly customized. The customer wanted to address the following challenges.

- Implementation of SAP’s Enterprise version in US

and Asia. Roll-out of PLM in Asia and US

simultaneously. Window of only 6 months for the

entire effort. This was as challenge as the

technology was new and required various

assumptions in the design of the

solution with due considerations for Web access

and system response time in Asia.

- Most of the main land China offices were

connected to the PLM portal via the local internet

and not through a dedicated network.

- Complex model for costing was required by Syratech, which is not available as standard functionality with in SAP.

Total Customer Solution Strategy

- Order to cash scenarios, including rush and cash and carry deliveries.

- Rebates, discounts freight charges.

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