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Inside Starbucks

The baristas (employees are referred to as 'Partners') in each store work in different shifts throughout the day, usually divided into two (AM and PM), or three (morning, afternoon, evening) shifts. Each shift usually has two or four baristas (the number may change, depending on customer flow of the specific store), who share different duties throughout the shift.

Usually, stores are internally divided into the backline, where the baristas work and serve customers; and the back, usually referred to as the back room, bathrooms, and so on. Unless very small, the store also has a cafй section, where the customers can sit down with their drinks.

Behind the counter, the floor is divided into several sections. These are:

1. The POS (Point of Sale, aka The Register) - This is where orders are placed, called, and paid for. Pastries are served from here as well as brewed coffees and teas.

2. The Beverage Station - This area is usually broken down into two sections, The Espresso Bar and the Cold Beverage Station.

1. The Espresso Bar - This is where most hot beverages are put made/put together, all except for the Coffee of the Week and the brewed tea. A large majority of drinks served at Starbucks go through this station even if they don't require espresso shots.

2. The Cold Beverage Station - This is where Frappucino® Blended Coffee Beverages, Frappucino® Blended Creme Beverages, and Iced Teas and Iced Coffees are made and then served. This station is not always manned unless there is a high volume of sales for cold beverages at a specific location or time of the year (i.e. Summer in certain markets). Otherwise the Barista manning the Beverage Station "slides" to the Cold Beverage station as necessary, or alternatively the Barista in the Floater role may slide to assist at the Cold Beverage station if there are a high volume of both hot and cold beverages to be made.

3. The Digital Brewer and Pastry Case - These two elements are usually placed close to each other and on the opposite side of the Register/POS than the Espresso bar. The Digital Brewer is where all the Coffees of the Week (COW) are brewed and served from. Due to the lower demand and level of difficulty involved in the pastry station and digital brewer this is never a primary position, unlike the Register

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