Conflict Resolution

Conflict Resolutions

There are many types of ways to resolve conflicts in teams. For this section, we will outline the solution and management which includes negotiation, mediation, and arbitration. Another way to resolve a group conflict is to enhance cohesion within the members. In choosing the most appropriate method to resolve conflicts, the first step should be to make sure that the group conflict is clearly understood by the individual members.

There are many approaches to conflict management. The most popular method is the 4Rs Method which translates to analyzing the conflict of a given situation. In this method, it is encouraged that Reasons, Reactions, Results, and the possible Resolution of the conflict is defined. In Chapter 7 of our Learning Toolkit "Conflict and Cohesion in Groups", it was stated that "Wisinski's A-E-I-O-U Model is a way to clearly communicate concerns and suggest alternative actions. The steps in the A-E-I-O-U Model are as follows: A-Assume the other members mean well. E-Express your feelings. I-Identify what you would like to happen. O-Outcomes you expect are made clear. U-Understanding on a mutual basis is achieved." This method is indeed very concise in the beginning phase of resolving group conflicts.

Another solution in managing group conflicts is negotiation which is defined as the process of bargaining in order to settle differences or reach solutions. There are four negotiation principles which include the actions of (1) separating the people from the problem, (2) focusing on group interests, not positions, (3) generating a variety of possible solutions for mutual gain, and (4) insisting on objective criteria for choosing a solution. In the negotiation process, a dreadlock often happens when a member is not willing to make amends. However, strategies such as dividing the problem in, minimizing defensive behavior, agree to cooperate, relieving tension by taking a break, and being well informed can often break a deadlock in group negotiation.

Mediation is another good form of group management solution. When group members are unable to reach a solution to the conflict on their own, a mediator can help to facilitate discussions to run more smoothly. The two basic requirements for mediators to follow are impartial mediator, defined as someone not involved in the conflict, and well-planned mediation session, a mediator can be a member of the group that is not involved