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Team Dynamics and Conflict Resolution in Work Teams

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Within effective working teams conflict always seems to happen. There are many types of conflicts that exist, such as emotional conflict. This is what physiologists refer to as an A-type conflict. Emotional conflict is someone that takes criticism personally, or is always on the defensive. ... Other types of conflict exist within working teams, and team members must be able to identify these personalities. ... These are the individuals who add constructive criticism and stimulation to the working team. ... Probably not, however the working team can migrate from an A-type conflict to a C-type conflict within the team. The key is to have the team lead or manager understand how to perform this change. The best way is by keeping the A-type personalities at a minimum, thus having more C-type personalities on the team.

A shared goal is another important aspect to keep conflict in working teams to a minimum. This way everyone on the team has the same goal, and vision. ... 220) The largest problem within working teams is to establish a shared vision. So if the manager or team lead can have all parties share a common goal better communication will exist. With more effective communication less conflict will erupt.

Another dilemma that can create havoc within working teams is group interest versus individual interests. When team members work together a common objective can be achieved. However, individuals can have a separate initiative to the overall team goal. Individuals who have separate agendas to the team will become more aggressive and competitive with one another. Some strategies to enhance teamwork and minimize competition are: build team identity, make pledges, and change the incentive structure. Building team identity can be accomplished by adjusting compensation or performance to the team goal. This is very effective because the individuals can reap the rewards of a successful team. ...

Most people feel uncomfortable with conflict. I have found that the best way to face conflict within a team is to address the issue in the open. This paper is the property of Copyright © 2003-2005



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