Staffing

Staffing is a critical part of working in the service environment. A person's performance is something that is available for examination and evaluation, and the person's strengths and weaknesses are taken from those observations. When hiring employees, you are looking for the people that best fit what you are looking for, but you don't necessarily find what you are looking for just by interviewing a person. You must conduct a background check, and check previous work experiences they have had in the past. Companies are truly determined for service excellence which implements the need to hunt for and employ people who have the incentive and interpersonal competence demanded by the market, who have or can learn the skills needed to be knowledgeable at the technical parts of the job, who can successfully survive the emotional strains connected with personal-contact service work, and who can enclose these incentive and capabilities in ways that expose a seamlessness to their behavior when performing their work. A person that is hired should be able to offer the quality of service that guests expect. Recruiting a student is a smart choice when looking for a person who is young, full of energy, and enthusiastic, because students are often ideal hospitality employees. Currently I am a freshman searching for any type of job/internship, so that I can get some kind of experience and get "my foot in the door." Allowing students these types of jobs gives them motivation to learn and grow as an individual, but most importantly gives them the experience they need. Hiring the right person is essential to the service environment, because you don't want a person that is rude, loud, and obnoxious. Managers need to hire the knowledge, skills, and abilities necessary to provide outstanding service for your customers and other employees. In conclusion, choose your employees wisely to provide your guest with the best service possible. Like they say, "select the best and train the rest."

...