ReviewEssays.com - Term Papers, Book Reports, Research Papers and College Essays
Search

Self Service Case

Essay by   •  October 29, 2012  •  Essay  •  209 Words (1 Pages)  •  1,160 Views

Essay Preview: Self Service Case

Report this essay

Self Service

1. What are situations best for full service? what are situations best for self-service?

2. If customers do not want choice, they want exactly what they need to create value. What are the situations that should have a self-service system and what are the situation that should have a full-service system?

3. What are the key criteria in the decision of using a full service or a self-service system? [least cost maximum profit]

4. How does this principle relate to segregation of duties in the design of internal control system?

5. How much time do they save in the self-service of luggage claims?

6. How do you define data, information, knowledge, and wisdom? How do they have to do with system concepts: dynamic, cybernetic, and adaptive?

7. What are the infrastructure of the self-service check-in?

8. Does self-service kiosks give airline competitive advantage now? why or why not?

9. What computer system technologies and functions are included in self-service kiosks? What other technologies should be provided? Why? Visit the Kinetics USA website for more details.

10. What is the customer value of self-service kiosks for airline checks-in? What other services should be provided?

11. What is the business value of self-service kiosks in the airline industry? Do self-service kiosks give airline a competitive advantage? Why or why no?

...

...

Only available on ReviewEssays.com
Citation Generator

(2012, 10). Self Service Case. ReviewEssays.com. Retrieved 10, 2012, from https://www.reviewessays.com/essay/Self-Service-Case/55569.html

"Self Service Case" ReviewEssays.com. 10 2012. 2012. 10 2012 <https://www.reviewessays.com/essay/Self-Service-Case/55569.html>.

"Self Service Case." ReviewEssays.com. ReviewEssays.com, 10 2012. Web. 10 2012. <https://www.reviewessays.com/essay/Self-Service-Case/55569.html>.

"Self Service Case." ReviewEssays.com. 10, 2012. Accessed 10, 2012. https://www.reviewessays.com/essay/Self-Service-Case/55569.html.