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Organizational Behavior: Terminology and Concepts

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Organizational Behavior: Terminology and Concepts

Organizations today often encourage change to better the work environment. However, these changes often cause unwanted results which were not expected. This leads us to observe organizational behavior (OB) in hopes of minimizing unwanted and/or negative changes within an organization. Organizational behavior, organizational culture, diversity, communication, organizational effectiveness and efficiency, and organizational learning are all factors within an organization. These terms must first be defined in order to create a truly more efficient work environment. Centrix Financial ensures their growth and success by establishing an effective pattern which includes all of the factors of organizational behavior.

Organizational behavior is defined as "the study of individuals and groups in organizations". (Schermerhorn, Hunt, Osborn, 2003, p. 2) This definition helps us to better understand the organizational behavior which businesses practice on a day-to-day basis. At Centrix Financial, organizational behavior is helps managers implement new ideas. This is done by observing the changes which must be made in order to achieve a more productive and successful organization.

Organizational culture is defined as "the system of shared actions, values, and beliefs that develops within an organization and guides the behavior of its members. In the business setting, this system is often referred to as the corporate culture. Just as no two individual personalities are the same, no two organizational cultures are identical." (Schermerhorn, Hunt, Osborn, 2003, p. 2) Communication within the organizational behavior helps with many aspects of an organization. First, open-communication allows employees to feel respected and valued because they can walk into their manager's office and discuss any thoughts he or she may be have. Second, communication ensures that all problems are dealt with and not over-looked. The third benefit to communication is that new ideas can be generated from anyone who wishes to help out the organization. Communication is also used to facilitate employees who resist change within the organization. (Schermerhorn, Hunt, Osborn, 2003) Organizational behavior holds many aspects of individual concepts which must be incorporated into an organization in order for it to succeed at its fullest. Organizational culture,



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