Listening Skills Case Study

Assignment-1

Ramya Thatikonda

700623345

A1.

After going through the case study, I felt that Rachel spent her day successfully by doing several things appropriately yet there are few places where her adequacy can be improved a bit.

Her communication with her boss, listening skills to her team members while they explained problems in the project and running an excellent communication with her team, having a good social relations with other co- workers i.e. helping in Victoria's project and giving feedbacks to the team members shows her efficient working skills.

In the meanwhile there are some areas where she hasn't managed her things like checking her mails or voice messages and also she had some unplanned breaks. On the other hand she should ask correct questions to get right answers from the team members during meeting without wasting time.

Coming to the efficiency, Rachel spent 25 minutes to review project reports, 20 minutes for discussing about the project with superiors, 45 minutes for progress review meeting, 20 minutes for identifying and responding to the issue arise in the project, 10 minutes for catching up with personal news, 15 minutes for reviewing schedule. 

Efficiency   =  ( direct project related work * 100)/total time spend

                    =(340/515)*100

                    =66.02%        

Rachel's efficiency as a project manager is 66.02%.

The case study shows that Rachel uses only 20 minutes a day with her team. In order to keep project on track, project manager and the team members should meet in regular basis. Rachel showed her skills to find the root cause of the problem by interacting with different departments where the problem occurred. She directly reported the problem to her boss.

A2.

Project manager is the one who deals with complex tasks by performing many problems and works each day. He is the direct mediator between boss and team members. In order to deal with all these things project manager should have good management skills. He should discuss with the team when a problem arises and should solve it and suggest them the solution. He is the one who has to give directions, coordination and integration to the team. He should maintain good relation with each member in the team and also to the organizational structure. Should update his boss, act  courageously, resilience and influence others. Project manager should keep project status meetings all the time.

In this case Rachel meets Mary which shows her interaction with project team and how she identifies the issues and how she responses to them effectively. By asking John to investigate the problem and planning to get equipments for the project earlier shows her responsibility towards project. When a client requested for additional features the effort she kept in solving the problem, shows here concern on the project. Project manager is the one who should takes care of overall schedule to ensure work is given and completed on time, within the budget allotted.

B1.

Lack of vision and goals are the major problem for the Hector Gaming Company. The project portfolio management system of the company failed to work efficiently. The internal problems of the company such as allocating resources and using the available resources  also effected the company. Project managers of the company failed to manage all the works properly and efficiently. Absence of proper planning to achieve short and long term goals by managers effected the company. The founder of the company missed the control over the company. There is no priority to the project by the managers.

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