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Importance of Organizational Behavior, Affect on Company

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Jun 26, 2005

Importance of Organizational Behavior, Affect on Company


The Importance of Organizational Behavior and its Affect on the Company. Discuss how the study and practice of organizational behavior can make a difference, if any, in the operation of a business.

We have discussed the implementation of organizational behavior principles in the company for quite some time. Some feel that there is no need to add these principles to the agenda, "that employee benefits are unrelated to both worker performance and perceived organizational support" (Lambert, 2000, p.801). The Board requested that we investigate these principles before adding them. The results of that investigation follow.

The core of any organization is its personnel and our success depends on our people. The goal of this company is to increase our profitability, increase growth and innovation, and introduce new values and culture into the organization. In order for us to remain competitive, we need to have "maximum quality, minimum cost, and [maintain peak performance]" (Ahls, 2001, p. 6).

I have noticed that the staff operates by a "hard-skills" ethic; they deal with the technical and functional aspects of the job but not the social. "Soft skills" work synergistically with the hard skills. The soft skills like team work, communication, problem solving, and leadership together with the hard skills of computer knowledge, filing, and financial analysis make for a well-rounded employee (South Dakota's Governor's Office of Economic Development, Skills). The technical aspect of our company was top rate. Our employees came here with great talent, however they seem to have stalled and that along with the high absenteeism and increased turnover indicates that they are looking for something more in their jobs.

As you are aware, we recently completed an employee survey to understand our employees' perceptions of the organization better since "employee behaviors are based on perceptions, not reality" (Robbins, 2001, p. 94). Though participation in the survey was voluntary, 84% of the employees took part. There has been much research that provides evidence showing that factors in the work environment relate to "outcomes such as employee motivation, job satisfaction, intentions to quit, job performance, and even organizational productivity" (Altmann, 2000, p. 16). That would explain why 77% of employees rated "I would proudly recommend this organization as a good place to work to a friend or relative" as disagree or strongly disagree (HR Solutions, Inc.).

The supervisory section of the survey also rated low. The staff would like to see their supervisors and senior management more often, they look for input and encouragement regarding their work groups and their own work effort, and 78% feel that their skills are not used. 52% do not feel that their supervisors are friendly (HR Solutions, Inc.). Studies have shown that reinforcement conditions behavior. Meeting with and talking to the employees would be an ideal time to help reinforce the certain behaviors that we would like to see increase (Robbins, 2001, p. 115).

It is important for us to acknowledge that the lack of communication between workers, insufficient feedback from managers, and incongruity with family life leads to conflict in the workplace. The amount of productivity for the number of hours worked is insufficient. The people skills or soft skills are not something we can ignore any longer. Incorporating them into the workplace will help decrease the amount of missed work time, the cost of exit interviews and training new hires, and increase productivity (de Haas, 2001, p. 50). Exactly how cost effective will this be? The Rowell Consulting Group explains that management who have been coached in bettering certain behaviors or skills "reported a conservative ROI equal to six times what the coaching had cost their companies" (Rowell Consulting Group).

Having requested feedback about their work performance, the staff is asking for motivation, looking for a need come to work everyday (Robbins, 2001, p. 108). David McClelland proposed three major needs that employees have: the need for achievement, the need for power, and the need for affiliation. The need for achievement is presented as a drive to excel and succeed. There is a need to do things better than others. The need for power is the desire to have an effect on others, to be influential. Finally, the need for affiliation is the desire for close, personal, friendly relationships (Robbins, p. 112). Each of our employees has one or more of these needs yet they do not have the desire to achieve them. If we acknowledge these needs, help them set goals, and provide feedback, we can influence their productivity (Robbins, 2001, pp. 114 - 115). An improvement in the social relationship with our employees will add value to the team, which assists in increasing performance and decreasing costs to the company. I believe that we should implement the following suggestions as soon as possible: "Recognize the efforts and contributions of the current staff Reward staff with compensation directly linked to performance Motivate staff to improve performance Orient staff towards goal achievement Retain key employees through the use of competitive compensation programs Attract quality employees with an effective performance...system" (Compensation Resources) Since the staff already works long hours and there is a need for motivation, I also suggest a modified workweek. If we alter the schedule to Monday through Thursday from 7:00 AM to 4:00 PM and 7:00 AM to 11:00 AM on Friday, the employees would still work 40 hours but they would have an early start to the weekend. This would add little to no cost to the company but it would give the staff a boost in motivation and help them balance their home and work lives.

When people struggle to balance their home life with their work life, they tend to undergo increased stress and fatigue; this could explain the high absenteeism and high turnover (Canadian Centre for Occupational Health and Safety [CCOHS]). As Eddie Bauer said, "Never confuse having a career with having a life." (Parus, 2000, p. 50) With that in mind, we looked at the demographics of our employees and found that the majority were married and had children (Lambert, 2000, p. 806). I feel that it is vital for our employees to have a life outside of work and spend



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