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Gap Analysis: Global Communications

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Gap Analysis: Global Communications

Karen Thomas

Stratford University

Global Communication is an industry that can be a risk that managers face array of challenges when their companies embracing foreign ventures (Ives, Jarvenpaa, Mason, 1993). Global Communication can have several challenges that a company can face. Challenges can include layoffs, cost-cutting, competition with marketing revenues and language barriers. The language problem will probably hit during the first call overseas, if customers are lucky the receptionist will speak English (Small, 1996).

Global Communication is an industry that is growing fast and beginning to have an effect on many jobs in different types of companies. Global Communication is starting to incorporate different telecommunication tools into one program that will be helpful to the consumer. This has been causing a major shift for competitors and job security for the employees, allowing for jobs to be recreated in other countries and develop a loss of jobs in the United States.

When a company considers moving some of its production to a foreign country it can cause disruption with the current employees. Although this will be a good strategic move for the business, it can cause some individuals hardship and hopelessness for their future. Some businesses believe that globalization is no longer an objective but an imperative (Ives, Jarvenpaa, Mason, 1993). Companies should make an attempt to consider all the aspects before moving a department to another country. The management can make some attempt to negotations with the current employees about job offers in another country or in another position within the corporation. Telecommunication is a wide range of products that are starting to increase across the country with cheaper labor for the same productivity in the United States. The high increase in telecommunication has cause for stocks to decrease because of the competition with other organization. Management should consider all avenues before jumping the gun on a project that could possible cause the entire agency to change. The change can cause for companies to involve their union and get questions answered expectations met.

Unions within a company will challenge management about the discussion to move a department overseas. Union representatives would want to know why the sudden change without notifying the employees and what is the goal of the agency. The union would want management to consider other alternatives such as employee paying for some of medical coverage and educational needs to maintain their jobs. Due to the distrust and lack of information that was given to the employees before the discussion was being made the morale of the company will be low.

Global Communication is an industry that can relocate a company on any given day. One interest is to maintain and understand that employees are people and should be treated with respect and humanity. If a company decides to relocate to another country he/she should have a priority to ensure that employees have the opportunity to relocate with the job or to another position within the corporation. One of the main aspects for a company is to always keep in mind that employees are people. The company should implement programs that will assist the employees in locating employment.

One challenge that global communication is facing is that the company current employees are begin laid off without having any alternatives to turn towards. The company would have to assist employee in observing employment or provide a financial alternative until a time period to give the



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