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Determine at Least Three (3) Different Internal and External Stakeholders That Dr. Doright Might Have to Deal with on a Daily Basis at the Hospital

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Determine at least three (3) different internal and external stakeholders that Dr. DoRight might have to deal with on a daily basis at the hospital.

 The Universal Human Care Hospital has internal stakeholders such as hospital management team, the nurses working group, administrative workers and physicians. Management team and staff members reviews patient complaints regularly and provided directions to resolve. Dr. DoRight manages the patient's complaints latest status every month and to provide next steps to solve the pending complaints. To evaluate the nursing services, nursing peer review is reviewed, the qualification of a nurse and the quality of patient care rendered by nurses. Make sure hospital has enough qualified nursing staff to satisfy the requirements of the patients and the hospital. As the hospital contains many infectious diseases, provide direction to the hospital management to follow the Occupational Safety and Health Administration (OSHA) Act. It is the duty on the part of every covered employer to maintain a working environment free from serious infectious diseases to employees. If the employees are healthy, they can perform the duties without any interruption. Introduced mandatory process, before hiring an employee HR must verify future employee through e-verify to determine the eligibility of their employees to work in the United States as it is the best way employers can ensure a legal workforce. For the safety of the employees and patients, surveillance cameras installed and monitored. Dr. DoRight provided path to follow the Employee Communication Privacy Act (ECPA), which sets out the provisions for access, use, disclosure, interception and privacy protections of electronic communications. This helps the management to monitor the employee's activities and behavior with the patients. If any of the employees is not performing their responsible duties, hospital management followed the employment-at-will to terminate an employee at any time with or without an explanation and prior notice. Dr. DoRight supports the hospital administrators to offer the adequate medical care to patients and run the hospital in profits in order to sustain the business for longtime. Trainings scheduled for the hospitals employees to perform the Duty of Loyalty where an employee has a duty to act solely for the benefit of the employer when engaging in any conduct that relates to the employment. Provided guidelines for the employees to have the attitude toward the hospital that influences morale and in turn significantly affect quality. Dr. DoRight works closely with the internal stakeholders to make the environment healthy for the patients and employees.

 The Universal Human Care Hospital has external stakeholders such as pharmacies associated with the hospital, equipment vendor companies and insurance companies. Hospital pharmacies should follow Innovation, Collaboration, Caring, Integrity and Accountability values. Dr. DoRight works with pharmacy associates to follow the elements of pharmacy services, which include practice management, medication-use policy development, drug product procurement and inventory management, preparing, packaging and labeling medication, monitoring medication use, evaluating the effectiveness of the medication. Dr. DoRight executed mandatory rule for all pharmacy associates to keep track of patient's queries and answered them. Maintained all pharmacy employees are knowledgeable to provide recommendation and alternative drugs to the patients. Dr. DoRight works with hospital pharmacies, to follow the safety and compliance guidelines created by American Society of Health-System Pharmacy (ASHP). Make sure the associated certified medical equipment representatives to provide the foremost updated machinery within the budget. Have all medical equipment sales representative provides the guidelines on the equipment use and resolution to solve the errors. Dr. DoRight enrolled hospital equipment in the Equipment Performance Solution (EPS) program, which offers comprehensive medical equipment service and maintenance for the hospital equipment. This helps to the save money on the equipment repairs, improves patient outcomes, time and effort. Dr. DoRight works with hospital management to provide adequate support for all the insurance companies. Engaged hospital staff to work closely with the insurance companies to submit and process the payments on time. Have hospital staff and insurance companies to follow the Health Insurance Portability and Accountability Act of 1996(HIPAA) guidelines which protects the privacy of individually identifiable health information. Dr. DoRight works closely with the external stakeholder along with the hospital board of directors to bring the hospital back on track.

Compare and contrast potential conflicts of interest that may exist between the internal and external stakeholders.

 A conflict of interest arises from a connection between two or more individuals or organizations or between an individual and an organization. Internal and external stakeholder's conflict of interest would prejudice an individual's capability to accomplish his or her duties and responsibilities objectively. The internal stakeholder's conflict not only harms the hospital but also the patients. The external stakeholder's conflict not only increases the overhead on the hospital but also patient's safety is at risk. The physicians were accepting the gifts from the hospital management to increase the length of treatment and to perform the illegal activities. Vendor medical sales representatives goal is to increase their sales, were offering backdoor incentives for the physicians to use their medication. Nurses encountered conflicts from both internal and external stakeholders. The internal stakeholders asking the nurses to perform their job responsibilities against the health care guidelines and the lack of managerial support. On a daily basis, nurses are encountering the disobedient behavior in patients that results the lack of dedication towards the patients. Even though whistleblowers were bringing the illegal and unethical activities to the hospital management's attention, the management was threatening the whistleblowers that employment-at-will executed to terminate them. The employment-at-will is for the employer and employee working arrangement where either party can terminate at any time with or without an explanation and prior notice. The external stakeholders offered cash and grants to the hospital management to support their programs. Due to the hospital management force, physicians were performing harmful procedure and increasing their liability for malpractice. The external stakeholder's interest is not as vested in the folks within the hospital as it is

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