Contacting McAfee and Network Associates
Essay by review • February 5, 2011 • Research Paper • 1,913 Words (8 Pages) • 944 Views
CONTACTING MCAFEE AND NETWORK ASSOCIATES
Last updated: February 12, 2003
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WHAT'S IN THIS FILE
- Technical Support
- Customer Service
- Download Support
- AVERT Anti-Virus Emergency Response Team
- McAfee Beta Program
- On-Site Training
- Reporting a Problem
- Linguistic Feedback
- Network Associates Offices Worldwide
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TECHNICAL SUPPORT
Visit the Network Associates Technical Support
KnowledgeCenter at:
http://knowledge.nai.com
The KnowledgeCenter provides:
- For all customers, access to product FAQs,
Documentation, White Papers, and the Message
Board (read-only).
- For PrimeSupport customers, access to search
the KnowledgeBase, write into the Message
Board, and contact technical support staff
via e-mail.
For information on PrimeSupport options,
contact your sales representative or visit the
web site:
www.mcafeeb2b.com/support/primesupport/default.asp
_______________________________________________
CUSTOMER SERVICE
The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions such as:
- Version Definition: information about
Updates and Upgrades
- Customer Queries: help with license
entitlement, registration, grant number
inquiries, technical support validation, and
more
- Find a Sales Representative: Corporate, US,
and international sales offices
Internet Access to Customer Service:
E-mail: services_corporate_division@nai.com
Web: www.nai.com
www.mcafeeb2b.com
Toll-Free Telephone Access to Customer
Service:
+1-888-VIRUS NO (+1-888-847-8766)
Canada
Latin America
United States
Monday - Friday, 8 a.m. - 8 p.m.,
Central Time
00800 12255624 Belgium
Denmark
Finland
France
Germany
Israel
Italy
Luxembourg
Netherlands
Norway
Portugal
Spain
Switzerland
United Kingdom
00800 3122 1287Greece
+1800 552171 Ireland
0800 995054 South Africa
020 522 827 Sweden
0800 3192 9147 Turkey
Monday - Friday, 09:00 - 18:00,
Local Time
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DOWNLOAD SUPPORT
To download files, visit the McAfee download
site:
www.mcafeeb2b.com/naicommon/download/
- For DAT File Updates:
www.mcafeeb2b.com/naicommon/download/dats/find.asp
ftp://ftp.nai.com/pub/antivirus/datfiles/4.x
- For Product Upgrades:
www.mcafeeb2b.com/naicommon/download/upgrade/login.asp
Valid grant number required. Contact Network
Associates Customer Service
If you need help navigating or downloading
files, call:
+1-972-963-8000
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