Claim Letter

Bob Williams

414 SW 14th Avenue,

Allentown, SC 17444

(541) 555-1212

March 29, 2008

Mr. Anderson Smith

Dell Limited,

321 Albany Street,

New York, NY 10025

Dear Mr. Anderson

I am having a Dell Insprion 530, which I had bought six month ago. A major problem has occurred to my computer and it has got exploded. I would like to have an entire computer replac, which I think is covered under the terms of my warranty.

The incident took place two weeks ago on March 17. On that day it was raining heavily along with lightening and I was working on the internet site http://www.youtube.com/watch?v=yveXjFYoQ4g&feature=dir . To my bad luck, Lightening has struck on one of the major electric al power line of my street and it has created a disaster to the electric appliances of my house, one of items affected by lightening was my computer. The wires of computer system have sparked out due to short- circuit and my computer was turned of suddenly. Due to the spark, cables connecting computer devices like monitor, CPU, mouse, keyboard etc has burned out. Even the CPU has exploded and everything inside it has burned out. Nothing can be worst than this.

I had purchased the Dell Inspiron 530 on 15th Oct 2007 and I had truly enjoyed the features supported by Dell insprion 530. It was great to work on such a computer and I had liked the configuration of Dell Inspiron 530 with possesses following specifications: Processor- Intel Celeron Processor 420 , Operating system- Windows Vista , Memory - 20GB, SDRAM at 667MHz,Hard Drive- 250GB ,Serial ATA Hard Drive , Optical Drive -16X DVD, Video Card- Integrated Intel Graphics Media Accelerator 3100, Sound- Integrated 7.1 Channel Audio, Keyboard-Dell USB Keyboard and Mouse- Dell Optical USB Mouse, and Modem & Wireless 56K PCI Data Fax Modem. It has installed on it: Norton 360Ð'o virus prevention, a battery backup made

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