Change Management

Change Management

Managing change can be difficult for many individuals. With the recent recession and people losing jobs all the time change has become inevitable. The way you manage change in your life or career is dictated by each individual. Career change can include an array of things: cycle-time, quality, and cost are specific improvements. Most companies incorporate these changes to improve work flow and development time.

Cycle-time

Cycle-time is considered to be the total time from the beginning to the end of a process improvement project. Lankey says, "Including total process time and all delays. If your organization's project cycle time is running higher than your targeted rate, then it is time for you, as a Lean Six Sigma professional, to take a look in the mirror and improve your capability to execute projects in a timely fashion". (Lankey, 2012, Para. 1) A barber must improve his or her cycle time by efficiently applying hair artistry to a customer in a timely manner. The cycle-time improvement process will include:

1. Assisting each customer in order as they enter the building.

2. Clients who are not being serviced will be acknowledged upon entering the establishment.

3. When client approached the station, attain a clear understanding of his or her needs.

4. Begin process.

5. Allow customer to identify any problem areas.

6. Accept payment,

7. Assist next client.

With this improved cycle time process everyone will be receive the customer service they expect and in a timely manner. Together the team will develop change management initiatives and apply them to the daily process.

Quality

The quality of your service in this particular service industry will allow you to remain a barber or find a new career. Barbering can be a lucrative career if the visual quality of your product is shown through the artistry you deliver. Each line and hair should be placed in the correct position. A barber should be able to look at his or her client and give them the hair style that suits their facial features. That customer in turn leaves the barbershop and does a free form of advertisement for your product. Quality is not possible if the visual quality is not apparent.

Cost

Everything cost something. Whether you are changing the cost, paying the cost, or applying a cost there will always be something. Applying change management on a project is not free. It takes time, energy and resources. According to Prosci 2011," there are other primary cost components of change management that include: Change management resource costs, Training costs, Communications costs. (Prosci, 2011, Para. 2) Barbershops develop price plans based on the area the shop is located and the service that is being rendered. Customers complain about the price that has to be paid because they feel that everything can be negotiated because of the business. There are many costs when running a barbershop. The entire monthly expense that includes: lights, water, rent, and laundry. The expenses can be challenging if there are not enough employees to sustain the overall business. Each barbershop owner should review his or her expenses before opening a barbershop. Although a barbershop owner does not pay their employees the idea of waiting on barbers to pay shop rent can be overwhelming at times. Barbershop owner should:

1. Update their establishment every time prices change. (This allows the customer to feel that the price change is due o the improvements.)

2. Conserve electricity (Keep lights off and unplug equipment when the shop is closed.)

3. Set

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