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Workplace Observation Paper

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Workplace Observation Paper

Tracey Williams

University of Phoenix

MGT 331

Organizational Behavior

May 10, 2005

Workplace Observation Paper

I am currently employed at B&L pharmaceuticals, one of the largest manufactures of generic medications in the world. In this paper I will discuss how communication flows in my workplace, organizational diversity, and conflict management. With my current position as a Group Leader the flow of communication is very important.


Communication at B&L consists of emails, work procedures and policies, telephones, and bulletin board postings throughout the facility. A majority of the emails are sent both internally and externally, make the bulk of the communication that takes place here at B&L. Using outlook express, emails also allow for the scheduling of meetings and appointments. Telephones are used to communicate within the company by dialing extensions or for paging purposes. Bulletin board postings throughout the facility mainly consists of information regarding employee moral, benefits and payroll information, and email information that is provided for those employees that do not have access to the email system. These boards also carry information about employee events or benefit changes.

Organizational Diversity

There are many factors that create diversity in the workplace. Diversity can be a positive trait of a company or can cause workplace dilemma. At B&L all the different factors of diversity are present and all are embraced and accepted. I have observed that all employees have respect for each other and everyone is perceived as an equal. This allows the managing of the diversity present in our workplace to be unproblematic. The main factor that creates diversity at B&L is age. There are employees that range from the youngest at 22 years to the oldest of 65 years. I have not seen the age gap bring problems in to the workplace, instead only benefits. There are also many different cultures that make B&L diverse.




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