Statement of Requirements

Electronic Commerce is basically the process of buying, selling, transferring, or exchanging products, services, and information via computer networks, including the Internet. The structure of the website will open the door for the company to venture into Electronic Commerce that enables the site to perform Business to Business (B2B) and Business to Consumer (B2C) activities, thus allowing online transactions to take place.

The introduction of Electronic Commerce in the travel and tourism industry brings a lot of benefits and convenience to NYTS. It not only helps to boost the overall performance in terms of revenue and efficient customer services for NYTS but also improves their management operations. The most significant improvement of the online business plan is that it is less time consuming and uses lesser manpower compared to the physical shop front.

Analysis

Strengths

* FMtravel.com does not only engage itself in travel and tourism but also in hospitality businesses that gives them the strength to have a natural transformation. .

* Since they posses fulfillment, content and connectivity to their customers, they have the strength to attract a lot of customers in their business.

* The company is focused on diverse online customers through a large integrated network of travel offices, hence targeting a lot of customers.

Weaknesses

* The website is based on what the company wants to offer the customers and not what the customers want, as in to meet customers' expectations.

* Since they have linked into three major reservation system with access to more than 100 airlines, its easy for other companies to copy their strategy which they used to achieve its success. Other competing companies may follow their strategy, thus over powering NYTS.

* The company's current website is too shallow, less attractive and blank in the sense that it does not give much information and one has to be a member first in order to access the website. As such, customers tend to quit that site immediately due to the hectic process of registering.

Opportunities

* The company has the opportunity of making a high profit because it is linked to three major central reservation systems with access to 100 airlines and 10000 hotels worldwide.

* The company is also optimistic of penetrating into new and existing markets on the global platform, thus quickly building up a critical mass of loyal customers.

Threats

* Since its website is too shallow and less attractive, their competitors will enhance their website to be more attractive and provide detailed information therefore resulting to NYTS to lose their customers.

* Most of the travel and tourism websites allow customers to access as much information as they want, unlike FMtravel.com where one has to register first in the site in order to surf through the website to get more information regarding the holiday packages being offered.

Problem Statement

There are numerous errors in the company's current website and many can be found in the front page itself. The existing front page has useful links to benefit their customers. However, referring to their linked web pages, clicking the icons weather, travel tips, traveling guide, currency exchange, getaway ideas and gallery do not produce any results.

The current website has also failed in being constructed in the customer's point of view. This is because the site is not attractive and not easy to navigate. The information provided in the website is also not sufficient for the corporate use as well as the customers. Besides not being user friendly, the current website does not provide efficient customer service too. Also, customers would also fear if their personal information may be exposed or used wrongly, or even the payment and transaction information may not be secured. It is a fact that electronic commerce has a very competitive market. As such, NYTS needs to stand out among its competitors and prove that they should be able to provide something unique to attract their customers.

Proposed System

Our goal is to design an informational and interactive Electronic Commerce website. First of all, we selected NY Bytes Network as the web host server. This is because they provide various features that we are looking for and their service is charged at an appropriate cost. The main features include a disk space of 6GB and the bandwidth of 60 GB. Then we started to research the contents that we like to put together in our new website while designing all the web pages. The design of the web pages in our proposed website for NYTS has covered a few important criteria that need improvement. This website has enhanced and covered two areas which are business to customer (B2C) and business to business (B2B). The B2C is an electronic commerce model in which businesses sell to individual shoppers. In this website, we are providing the individual to purchase the holiday packages online in our site. On the other hand, B2B is an electronic commerce model in which all the participants are businesses or other organizations.

Priorities

Priorities are the preferential position allotted to any project according to the order of importance. To be a successful Electronic Commerce company, the main aspect to be considered in this online business plan is in terms of customer relationship management. It is a customer service approach that focuses on building long-term and sustainable customer relationships that add value for the customer and the company. We would have to offer various attractive promotions and holiday packages to attract customers as well as accommodate their expectations. In other words, we will provide responsive and convenient customer service by creating a site that is rich in information, hence giving customers good reasons to visit and return to our website.

4.0 COSTING

Product / Services Description Period / Price Per Unit Total Price

Website Designing Service cost of constructing the website $ 15 000

Web hosting server * Exa Bytes Network Sdn.Bhd(www.exabytes.com.my)Alternate choices: * easynet-interactive.com * hostsvic.com * Space: 6 GB * Bandwidth: 60 GB * Email: Unlimited * Sub Domain: Unlimited * Setup: Free * Able to produce efficient online payment and billing * Space: 4 GB * Bandwidth: 70 GB * Email: Unlimited * Sub Domain:

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