Report on Strategic Human Resource Management in Implementing Total Quality Management at Bajaj Steel Industries Ltd., Nagpur

Report on

Strategic Human Resource Management in implementing Total Quality Management at Bajaj Steel Industries Ltd., Nagpur

                               PROJECT REPORT SUBMITTED TO

                                      R.T.M. NAGPUR UNIVERSITY

                 IN PARTIAL FULFILLMENT OF THE REQUIREMENT

FOR MASTERS OF BUSINESS ADMINISTRATION (MBA) COURSE                

 SPECIALISATION IN HUMAN RESOURCE MANAGEMENT          

For The Academic Session 2009-2010

PREPARED BY:

SUBODH N.WASNIK

UNDER THE GUIDANCE OF:

Prof. PRAVEEN MUSTOOR,

D.M.S.R., T.C.S.W.

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DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH,

TIRPUDE COLLEGE OF SOCIAL WORK, NAGPUR-440001,

DIST: NAGPUR (M.S.)

CERTIFICATE

.         

'This is to certify that Mr. Subodh Niranjan Wasnik is a bonafide student of Master of Business Administration course with specialization in Human Resource Management,  for the session of 2009 – 2010 of Department of .Management Studies and  Research, Tirpude College of Social  Work, Nagpur.

The candidate has worked under the supervision of Prof. Praveen Mustoor and has satisfactorily finished her project work, in this academic session. The project submitted by her is her own work, and is complete so as to warrant its presentation for examination;

His project work, entitled “Strategic Human Resource Management in Implementing Total Quality Management at Bajaj Steel Industries Ltd., Nagpur” which is in partial fulfillment of requirement for the above course, and is being forwarded  to  Rashtrasant Tukdoji Maharaj Nagpur University for examination.

Prof. Praveen Mustoor                                         Prof. Lalit Khullar

Project Guide                                                Director

DMSR – TCSW,

Nagpur.

DECLARATION

I, Mr  Subodh Niranjan Wasnik declare that, with  the exception of the suggestions and guidance received from my Guide, Prof. Praveen Mustoor  the project titled, Strategic Human Resource Management in Implementing Total Quality Management at Bajaj Steel Industries Ltd., Nagpur is my own original work.

This dissertation as one, which is substantially the same as this, has not been submitted by me for any other examination of this University or any other University.

Nagpur                                                        Subodh Niranjan Wasnik

Date:                                                                MBA HRM (2008-2010)

ACKNOWLEDGEMENT

The compilation of the dissertation in the present form would not have been  possible but for the valuable guidance, assistance, encouragement and contribution of various people at different stages of time.

I am grateful to my guide, Prof. Praveen Mustoor who helped me to organize my  thoughts, work and study so as to compile this project report. It was due to his constant guidance and support  that I was able to study the topic in a detailed and analytical manner. I would also sincerely thank Mr. Vinod Tupkar , Manager H.R. Bajaj Steel Industries Ltd. and  also Mr. Ram Lagad ,Head Quality Assurance Department, Bajaj Steel Industries Ltd  for their support. Lastly I would express my regards to Prof. Medha Dixit for her help in development of the project.

I would also like to thank the Co ordinator, Dr. Sanjay Kavishwar and Prof Lalit Khullar, Director, DMSR – TCSW, for giving me the opportunity to present this report.  

(Subodh Niranjan Wasnik)

MBA – II (HRM)

CHAPTER SCHEME

Chapter 1.

Introduction to the Topic

Total quality management has become a frequently used term in discussions concerning quality. The international and national competitive environment is in a process of constant change by the globalisation of markets and increased interdependence of economic agents. This process of change has brought increased demands on the organizations competitiveness and the customers have gained a central role in the organizations focus. Total quality management is considered to be an important management philosophy, which supports the organizations in their efforts to obtain satisfied customers. However traditional work practice and management attitude does not conform with total quality management, which could cause a resistance towards an implementation of total quality management.