Mr.

Juan R. Angel, Jr.

16306 Harden Circle

Southfield, Mi 48075

jangel06@gmail.com

(248) 569-3609 [home]

(313) 516-9491 [cell]

Career Objective

A challenging and rewarding IT professional position in a results-oriented company that seeks an ambitious and career conscious person, where experience, acquired skills, and education will be utilized toward continued growth and advancement.

Experience

General Motors IS&S Operations Factory 02/06 - Present

App Sustainment Manager for the GM Corporate Delivery Reporting System, GM Vehicle Information Database, Vehicle Sales Overseas Application, and Global Sales Reporting Application, Detroit, MI

* Manage the entire GM Delivery (Sales) batch process through completion to ensure sales numbers are reported in a timely manner.

* Ensure validity of all GM Delivery (Sales) counts before communication to National Media.

* Manage Operations service level requirements, including vendor management, to meet customer specifications for assigned systems.

* Provide operational guidance for all assigned SDP-21 projects.

* Operate applications within VSSM Operations budget allocation.

* Perform changes to existing applications or infrastructure (that require less than 40 hours) and assure vendor compliance with change control and configuration management processes.

* Ensure that service continuity and capacity management plans, including security and DRA, are defined, implemented and tested for assigned applications.

* Identify, evaluate, and implement cost cutting initiatives for assigned applications.

* Negotiate service level agreements for existing applications with vendors.

* Lead system testing efforts for assigned applications.

* Monitor outages & report to GM IS&S leadership for assigned applications.

* Document Operations & Support Plans for major projects affecting assigned applications.

* Coordinate & Lead Disaster Recovery planning for assigned applications.

* Coordinate & Lead Security Audit planning for assigned applications.

General Motors IS&S Operations Factory 03/04 - 02/06

Operations Manager for the Brazil Consolidated Call Center Application, Certified Used Vehicle Application, and Saturn Sales Applications, Detroit, MI

* Manage Operations service level requirements, including vendor management, to meet customer specifications for assigned systems.

* Operate applications within VSSM Operations budget allocation.

* Perform changes to existing applications or infrastructure (that require less than 40 hours) and assure vendor compliance with change control and configuration management processes.

* Ensure that service continuity and capacity management plans, including security and DRA, are defined, implemented and tested for assigned applications.

* Identify, evaluate, and implement cost cutting initiatives for assigned applications.

* Negotiate service level agreements for existing applications with vendors.

* Lead system testing efforts for assigned applications.

* Monitor outages & report to GM IS&S leadership for assigned applications.

* Document Operations & Support Plans for major projects affecting assigned applications.

* Coordinate & Lead Disaster Recovery planning for assigned applications.

* Coordinate & Lead Security Audit planning for assigned applications.

General Motors IS&S Software Factory 11/02 - 03/04

Project Manager, Sales, Service and Marketing, Detroit, MI

* Managed the successful Million dollar Saturn Relay Minivan project which entailed enhancing the Saturn Sales System to ensure proper ordering of the 2005 Model Year Saturn Relay Minivan.

* Responsible for planning, managing, monitoring, and communicating technology solution development according to defined requirements, budget, and timeline.

* Maintained current, accurate WBS (Work Breakdown Structure) using Microsoft Project 2003.

* Assisted

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