Math

Digital firm- organization where nearly all significant business processes and relationships with customers, suppliers, and employees are digitally enabled, and key corporate assets are managed through digital means.

Business processes- the unique ways in which organizations coordinate and organize work activities, informations, and knowledge to produce a product or service

Information system- interrelated components working together to collect, process, store, and disseminate information to support decision making, coordination, control, analysis, and visualization in an organization

Data- streams of raw facts representing events occurring in organizations or the physical envionment before they have been organized and arranged into a form that people can understand and use

Input- the capture or collection of raw data from within the organization or from its external environment for processing in an information system

Processing- the conversion, manipulation, and analysis of raw input into a form that is more meaningful to humans

Ouput-the distribution of processed information to the people who will use it or to the activities for which it will be used.

Feedback- output that is returened to the appropriate members of the organization to help them evaluate or correct input.

Computer based information systems (CBIS)- information systems that rely on computer hardware and software for processing and disseminating information

Formal system- sstem resting on accepted and fixed definitions of data and procedures, operating with predefined rules

Information systems literacy- broad-based understanding of information systems that includes behavioral knowledge about organizations and individuals using information systems as well as technical knowledge about computers

Computer literacy- knowledge about information technology, focusing on understanding how computer-based technologies work.

Business functions- specialized tasks performed in a business organization including manufacturing and production, sales and marketing, finance, accounting and human resources

Standard operating procedures- formal rules for accomplishing tasks that have been developed to cope with expected situations

Knowledge workers- People such as engineers or architects who design products or services and create knowledge for the organization

Data workers- People such as secretaries or bookkeepers who process the organizations paperwork

Production or service workers- People who actually produce the products or services of the organization

Senior managers- People occupying the topmost hierarchy in an organization who are responsible for making long range decisions

Middle managers- people in the middle of the organizational hierarchy who are responsible for carrying out the plans and goals of senior management

Operational managers- people who monitor the day-to-day activities of the organization

Network- linking of two or more computers to share data or resources, such as a printer

Information technology infrastructure- computer hardware, software, data and storage technology, and networks providing a portfolio of shared information technology resoursces for the organization

Management information systems(MIS)- the study of information systems focusing on their use in business and management.

Mass customization- the capacity to offer individually tailored products or services on a large scale

Interoganizational systems- information systems that automate the flow of information across organizational boundaries and link a company to its customers, distributors, or suppliers

Electronic market- a marketplace that is created by computer and communication technologies that link many buyers and sellers

Extranet- Private intranet that is accessible to authorized outsiders

Electronis business- the use of internet and other digital technology for organizational communicatin and coordination and the management of the firm

Electronic commerce- the process of buying and selling goods and services electronically involving transactions using the Internet, networks, and other digital technologies

Information architecture- the particular desgn that information technology takes in a specific organization to achieve selected goals or functions.

Chapter 2

Operational level systems- information systems that monitor the elementary activities and transactions of the organizations

Knowledge level systems- information systems that support the monitoring controlling decision making and administrative activities of middle managers

Strategic level systems- information systems that support the long range planning activities of senior management

Transaction processing system (TPS)- computerized systems that perform and record the daily routine transactions necessary to conduct the business they serve the organizations operational level

Knowledge work systems (KWS)- information systems that aid knowledge workers in the creation and integration of new knowledge in the organization

Decision support systems-(DSS)- Info systems at the organizations management level that combine data and sophisticated analytical models or data analysis tools to support nonroutine decision making

Executive support systems-EES- info syst at the organizations strategic level designed to address unstructured decision making through advanced graphics and communications

Customer relationship management (CRM)- Business and technology discpline to coordinate all of the business processes for dealing with customers

Supply chain management- close linkage and