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Jw Marriott & Ritz-Carlton Hotel

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School of Business

Bachelor of Arts in Public Relations

Academic Year 2016/2017 - Semester I

Course Title : Human Resources Management

Course Code : HHRM2120-21222

Instructor : Ms. Margaret Tang








Battle, WONG A NA

Table of Content

Background Information -------------------------------------------------------------- 3

JW Marriott Hotels & Resorts-------------------------------------------------------- 3

JW Marriott Hotel Macau – A New Benchmark for Luxury ------------------ 4

The Ritz-Carlton Hotel Company, LLC--------------------------------------------- 4

The Ritz-Carlton, Macau-------------------------------------------------------------- 4

Recruitment--------------------------------------------------------------------------------- 5-7

Why we need to do the survey? ---------------------------------------------------------7

Template 1-3 ------------------------------------------------------------------------------8-19

Training ------------------------------------------------------------------------------------ 20-25

Department Communication ------------------------------------------------------------- 26

Lack of communication will conflict in workplace---------------------------------- 26-27

How to improve communication between departments ---------------------------- 28

Conclusion ---------------------------------------------------------------------------------- 30-31

Background Information

Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Its headquartered in the Washington,DC, has more than 5700 properties in over 110 countries and territories around the world, over 1.2 million rooms, and additional 195,000 rooms in the development pipeline.

Ritz-Carlton is one of luxury brand underline JW Marriott, it’s famous with meticulous and outstanding service, wins the international service Industry Award frequently. Ritz-carton has been close to 90 years history, their partnership was solidified in 1998 when Marriott acquired a majority ownership of The Ritz-Carlton.

In 2015, Marriott international cooperated with Galaxy Macau in the project of Phase II of Galaxy, JW Marriott and Ritz-Carlton hotels was opened as a part of Galaxy Macau. The opening of the JW Marriott Hotel Macau and The Ritz-Carlton, will add an extra dimension to Galaxy Macau™, creating the ultimate destination for unlimited leisure and enjoyment. The two hotels, each with their distinct brand identities, are sure to enhance the Macau experience and will redefine the meaning of luxury in the region.

JW Marriott Hotels & Resorts

JW Marriott is part of Marriott International’s luxury portfolio and consists of beautiful properties in gateway cities and distinctive resort locations around the world. Offer travelers the quiet luxury they seek in a warmly authentic, relaxed atmosphere lacking in pretence. JW Marriott properties artfully provide highly crafted, anticipatory experiences that are reflective of their locale so that their guests have the time to focus on what is most important to them. Currently, there are 73 JW Marriott hotels in 27 countries.

JW Marriott Hotel Macau – A New Benchmark for Luxury

JW Marriott Hotel Macau serve as Asia’s flagship hotel, bringing guests a sense of harmony through the richness of authenticity – discovered in the beauty of craftsmanship and delivered with an intuitive response to personal expectations.

With 1,015 luxurious rooms and suites styled with elegant sophistication and overlooking magnificent views of the Galaxy Macau’s Grand Resort Deck and Cotai Macau, the hotel is an effortless luxury retreat that puts guests at ease.

The Ritz-Carlton Hotel Company, LLC

The Ritz-Carlton Hotel Company, L.L.C., of Chevy Chase, Md., operates 89 hotels in the Americas, Europe, Asia, the Middle East, Africa, and the Caribbean. More than 30 hotel and residential projects are under development around the globe. The Ritz-Carlton is the only service company to have twice earned the prestigious Malcolm Baldrige National Quality Award which recognizes outstanding customer service.

The Ritz-Carlton, Macau – Bringing its Legendary Service to the Heart of Macau

Ritz-Carlton, Macau is the 89th hotel of the Ritz-Carlton Hotel Company, LLC, which offer the impeccable levels of service for which the brand is famous around the world, features over 250 suites on the top floors of the integrated resort. Intimacy, exclusivity, and personalized attention to detail are hallmarks of The Ritz-Carlton standards of hospitality and Macau proves no exception in enabling guests to indulge in the finest personal service and the best of Asian luxury.

Both JW Marriott Hotel Macau and The Ritz-Carlton, Macau are the ideal base from which to explore all that the city of Macau has to offer. These developments have transformed Cotai into one of the most popular tourist destinations in the world, attracting hundreds of thousands of visitors daily.

The growth expectations of the JW Marriott brand and The Ritz-Carlton Hotel Company in the Asia Pacific region over the next five years are “forward-looking statements” within the meaning of U.S. federal securities laws, and are subject to numerous risks and uncertainties, including changes in market conditions, supply and demand changes for hotel rooms, the availability of capital to finance hotel growth and refurbishment, and other applicable “Risk Factors”, such as:

1. Recruitment:

Along with booming gambling industry in Macau, some foreign capitals with big investments in casino and other supporting facilities. For example, hotel rooms, retail space, shows and family-oriented attractions.



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